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Terms and Conditions

The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the English language. The purchase contract can be concluded in the English language.

The seller may change or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the terms and conditions.

Operator

  • Šimon Kandráč, with registered office: Karpatské námestie 7770/10A, 831 06 Bratislava, Slovakia.
  • Registered in the register: Okresný úrad Bratislava, trade register number: 870-19351.
  • ID No.: 52649920, Tax ID: 1126007410, VAT ID: SK1126007410 (Not a VAT payer).
  • E-mail address: [email protected]

Introductory Provisions

  1. These General Terms and Conditions (hereinafter also "GTC") govern the legal relations between the company Šimon Kandráč, with registered office: Karpatské námestie 7770/10A, 831 06 Bratislava, Slovakia. Registered in the register: Okresný úrad Bratislava, trade register number: 870-19351, ID No.: 52649920 (hereinafter also "seller") and every person who is a buyer of services offered by the Seller on the Seller's website, and who acts in the position of a consumer within the meaning of other provisions of these General Terms and Conditions.
  2. The terms and conditions do not apply to cases where the person intending to purchase goods from the seller is a legal entity or a person acting when ordering goods within the scope of their business activity or within their independent exercise of a profession.
  3. The Seller is simultaneously the operator of the electronic system through which it operates websites on domains named https://craftlist.org and https://minecraft-servery.cz, (hereinafter also "websites").
  4. The Supplier of the services offered on the website is the seller.
  5. The Buyer is any person who decides to use the services offered on the seller's website.
  6. Service for the purposes of these GTC means the electronic service provided through our websites. Service specifically means: Provision of advertising space.

Purchase Contract

  1. After logging in on our websites, the Client has the option to order services. Prices are listed with all related fees (unless stated otherwise). Prices remain valid for the time they are displayed in the web interface of our websites. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.
  2. To create an order, the Client must register. When registering and ordering Services, the Client is obliged to state all data truthfully and completely. The Client is obliged to update the data stated in the user account in case of any change. The data stated in the user account and in the order are considered correct. The Operator is not liable for damages caused by incorrect data.
  3. The contractual relationship between the seller and the buyer arises upon the successful completion of the order by the buyer (i.e., successful completion of payment – payment of the order).
  4. The purchase contract arises upon the successful completion of the order by the buyer (i.e., successful completion of payment – payment of the order), a confirmation is sent to the Client at the e-mail address saved in the account. The purchase contract is concluded in the Czech or English language.
  5. The purchase contract arises upon the successful completion of the order by the buyer (i.e., successful completion of payment – payment of the order), a confirmation is sent to the Client at the e-mail address saved in the account. The purchase contract is concluded in the Czech or English language.
  6. The Operator is obliged to provide the Client with the Services they ordered. The Operator is entitled to reject an order if the Client has violated the GTC or if the Client has not paid for the Services.
  7. The Operator reserves the right to revoke benefits from the buyer at any time in case of violation of the Rules or in the event of the closure of the craftlist.org network.

Shipping and Delivery of Goods

  1. When ordering a digital product supplied without a physical medium – for example, provision of advertising space (hereinafter "Benefits") – the goods are delivered immediately after payment of the order. In case of non-delivery of purchased Benefits within 3 days of correct payment of the order, the customer is entitled to file a complaint about the order.
  2. The buyer is obliged to keep the confirmation of payment for potential later complaint for at least one year from the creation of the purchase and validity of this purchase contract between the seller and the buyer.
  3. In the event that the buyer does not keep the confirmation of payment and it is not possible to verify the validity of the purchase of the supplied goods, the purchase becomes invalid.

Price of Goods and Payment Terms

  1. The buyer may pay the price of goods and potential costs associated with the delivery of goods according to the purchase contract to the seller by methods listed on the websites.
  2. The seller undertakes to always state current information about payment options and potential providers of individual payment methods on the websites.
  3. The Operator reserves the right to change the price of sold goods at any time without prior notice.
  4. Potential discounts from the price of goods provided by the seller to the buyer cannot be combined (unless stated otherwise).
  5. The buyer may pay the price of goods and potential costs associated with the delivery of goods according to the purchase contract to the seller by the following methods:
    • Cashless via the chosen payment system

Withdrawal from the Purchase Contract

  1. The buyer acknowledges that it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the buyer's wishes or for their person, from the purchase contract for the supply of goods that have already been activated.
  2. If it is not the case mentioned in the previous point of the terms and conditions, or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract within fourteen (14) days from the receipt of goods, whereas in the case where the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the day of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. Withdrawal from the purchase contract may be sent by the buyer to the address of the company's registered office, or to the electronic mail address (e-mail) [email protected] or on the communication platform (hereinafter "Discord") – using the Ticket system. However, the seller recommends sending the withdrawal from the purchase contract together with the goods that are the subject of the purchase contract.
  3. In case of withdrawal from the purchase contract according to the previous points of the terms and conditions, the purchase contract is cancelled from the beginning. The goods must be returned to the seller within fourteen (14) days from the withdrawal from the contract. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller.
  4. In case of withdrawal from the contract, the seller shall return the funds received from the buyer within fourteen (14) days from the withdrawal from the purchase contract by the buyer, to the buyer's bank account which the buyer specifies in the request for withdrawal from the purchase contract. The seller is also entitled to return the performance provided by the buyer already upon the return of goods by the buyer, or in another way, if the buyer agrees and no additional costs arise for the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that they sent the goods to the seller.

Complaints

  1. When filing a complaint, the buyer is obliged to sufficiently document that they properly paid for the ordered service (In case of payment via SMS by screenshot, or a sufficiently legible photo showing the date and time of sending the SMS, its format, the number to which the SMS was sent, and potentially the return SMS sent back by the payment provider. In case of other payment, then by the obtained confirmation of payment for the service.)
  2. The buyer is entitled to file a complaint to the seller in the event that:
    • The purchased goods were not delivered.
    • The amount stated on the websites does not match the amount the buyer paid.
    • The buyer sent the payment in the wrong format (in case of SMS). These payments are then resolved with the payment gateway provider.
    • The buyer entered incorrect data.
  3. The seller is entitled to reject a complaint in the event that:
    • The buyer sent the payment in the wrong format and the payment could not be traced by the payment provider.
    • The buyer's time claim for the purchased benefits has expired.
  4. The buyer may file a complaint using the Ticket system on the Discord server https://discord.gg/DpJXuBzgf6, or send an email with the complaint to [email protected]. In the event that the buyer uses another method, the complaint may not be processed or answered.
  5. The seller undertakes to start resolving the complaint no later than 7 days from the filing of the complaint by the buyer.
  6. The complaint, including the removal of the defect, must be settled and the buyer must be informed about it no later than thirty (30) days from the date of asserting the complaint, unless the seller and the buyer agree on a longer period. If the subject of the commitment is the provision of digital content, including digital content supplied on a tangible medium, or a digital content service, the complaint must be settled within a reasonable time taking into account the nature of the digital content or digital content service and the purpose for which the buyer requested it.

Delivery of Notices

  1. The buyer may be served notices to the buyer's electronic address.
  2. The buyer may be served SMS related to goods or services.

Customer Support

  1. In case of problems with using services, the buyer has the option to contact customer support via e-mail [email protected] or via the Ticket system on the Discord server https://discord.gg/DpJXuBzgf6.
  2. The preferred system of communication with the buyer is via the Ticket system.
  3. The buyer is not entitled to any form of compensation in case of a late response from the provider.
  4. In case of unclear specification of the query or choosing an incorrect form of communication, the provider is not obliged to provide an answer. The provider does not guarantee the availability of telephone contact, we recommend using alternative methods of contacting the company.
  5. The response time to a message from a customer may take up to 5 days depending on the chosen type of contacting our customer support.

Service Unavailability

  1. The Provider reserves the right to limit or completely block access to offered services (even unpaid ones) to a buyer who has violated the Terms and Conditions, Rules of Use of Services craftlist.org. The buyer is not entitled to financial or other compensation for this limitation.
  2. In the event of termination of the website operation, all user accounts (and advertising spaces) cease to exist without entitlement to financial or other compensation.
  3. During unavailability of services due to a technical problem, maintenance, or other reason which the provider is able to substantiate, the buyer is not entitled to any form of compensation; during longer unavailability of services, the seller may provide the buyer with an extension of the service.

Other Rights and Obligations of Contracting Parties

  1. The buyer is not entitled to resell goods to other persons.
  2. The seller is not bound by any codes of conduct in relation to the buyer.

Personal Data Protection

  1. All processing of personal data takes place in accordance with the document: Personal Data Processing Principles (this document can be found at craftlist.org/terms-of-services).
  2. By using our services, the user confirms that they have familiarized themselves with these principles and that they agree with them.
  3. The buyer acknowledges that they are obliged to state their personal data (during registration, in their user account, in an order made from the web interface of the store) correctly and truthfully, and that they are obliged to inform the seller without undue delay about a change in their personal data.
  4. The buyer confirms that the provided personal data are accurate and that they have been instructed that this is a voluntary provision of personal data.

Final Provisions

  1. These GTC take effect on 10.08.2024.
  2. Any changes to these GTC take effect on the day of their publication on the website craftlist.org.
  3. Legal relations established by the purchase contract will be governed by the provisions of the purchase contract (i.e., the content of the order and order confirmation), the provisions of these GTC, relevant provisions of the Slovak Civil Code, whereas the provisions of the contract take precedence over the provisions of these GTC and dispositive provisions of generally binding legal regulations and the provisions of these GTC take precedence over dispositive provisions of generally binding legal regulations.
  4. In the event that any provision of these GTC is or becomes invalid, ineffective and/or unenforceable, the validity, effectiveness and/or enforceability of the other provisions of these GTC is not affected, unless the nature of such provision itself excludes it within the meaning of relevant legal regulations. The Parties undertake, without undue delay after discovering that some of the provisions of the purchase contract or these GTC are invalid, ineffective and/or unenforceable, to replace the affected provision with a new valid provision, the content of which will fulfill the purpose of the original provision to the greatest extent possible.

In Bratislava, on 10.08.2024.